Terms of service
TERMS OF SERVICE
This Agreement specifically governs your use of www.sonaura.in, an e-commerce platform operated by NATRAJ RETAIL, a GST registered firm in Maharashtra, India. This firm is henceforth referred to as “We,” “Us,” or “Our.”
By accessing, browsing, or using this Website, or by purchasing any products from this Website, you (“User,” “You,” or “Your”) expressly agree to be bound by all the terms and conditions of this Agreement. This Agreement incorporates by reference all policies and guidelines referenced herein, including but not limited to our Privacy Policy and Refund Policy. If you do not agree to these Terms and Conditions, you must not use this Website.
- DEFINITIONS
• “Website” refers to www.sonaura.in, an online e-commerce platform.
• “Sonaura” refers to the brand name under which products and services are offered on the Website.
• “NATRAJ RETAIL” refers to the legal entity, operates the Website and the Sonaura (The brand).
• “User,” “You,” “Your” refers to any individual or entity accessing or using the Website for any purpose.
• “Products” refer to the goods or services offered for sale on the Website.
• “Service” refers to the overall e-commerce platform, functionalities, and services provided by the Website.
- ONLINE STORE TERMS
By agreeing to these Terms of Service, you explicitly represent that you are at least 18 years of age, which is the age of majority under Indian law.
You are strictly prohibited from using our Products or Service for any illegal or unauthorised purpose, and your use of the Service must not violate any applicable laws within your jurisdiction, including but not limited to intellectual property and copyright laws.
You must not transmit any worms, viruses, or any code of a destructive or malicious nature.
Any breach or violation of these Terms will result in the immediate and irreversible termination of your Services and access to the Website.
- GENERAL CONDITIONS
We reserve the absolute right to refuse Service to anyone, for any reason, at any time, without prior notice or explanation.
You acknowledge and understand that your content, excluding sensitive payment information (which is always encrypted), may be transferred unencrypted across various networks and may undergo changes to adapt to the technical requirements of connecting networks or devices.
You expressly agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Website through which the Service is provided, without our explicit written permission.
The headings used in this Agreement are included for convenience only and shall not limit or otherwise affect the interpretation or enforcement of these Terms.
- ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
NATRAJ RETAIL is not responsible if information made available on this Website is not accurate, complete, or current. The material on this Website is provided for general informational purposes only and should not be solely relied upon for making decisions. You should consult primary, more accurate, more complete, or more timely sources of information before making any decisions. Any reliance on the material on this Website is solely at your own risk.
This Website may contain historical information which, by its nature, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our Website.
- MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our Products are subject to change without prior notice.
We reserve the right, at any time, to modify or discontinue the Service (or any part or content thereof) without prior notice.
NATRAJ RETAIL shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
- PRODUCTS OR SERVICES
Certain Products or Services may be available exclusively online through the Website. These Products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy, which is incorporated by reference herein.
We have made every reasonable effort to display as accurately as possible the colors and images of our Products that appear on the Website. However, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our Products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any Products or Services that we offer. All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product or Service made on this site is void where prohibited by law.
NATRAJ RETAIL does not warrant that the quality of any Products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
- ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, to facilitate the completion of your transactions and allow us to contact you as needed.
For more details regarding returns and refunds, please review our Refund Policy.
- OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without any endorsement. NATRAJ RETAIL shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party provider(s).
In the future, we may offer new Services and/or features through the Website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.
- THIRD-PARTY LINKS
Certain content, Products, and Services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with NATRAJ RETAIL. We are not responsible for examining or evaluating the content or accuracy of these sites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third parties.
NATRAJ RETAIL is not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
