Privacy policy

PRIVACY POLICY

This Privacy Policy (“Policy”) outlines the policies and procedures of NATRAJ RETAIL, a GST registered firm operating the e-commerce website www.sonaura.in

We are committed to protecting your privacy and personal data. This Policy explains how your information is collected, used, stored, disclosed, and protected when you access or use our Service, and informs you of your privacy rights under applicable Indian law.

By accessing, browsing, or using the Website or our Service, you expressly consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not use the Service.

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as amended. This electronic record is generated by a computer system and does not require any physical or digital signature.

  1. INTERPRETATION AND DEFINITIONS

1.1 Interpretation
Words with capitalised initials have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

1.2 Definitions
• Account: A unique account created to access and use certain features of the Service.
• Firm / Company / We / Us / Our: Refers to Sonaura & NATRAJ RETAIL, a GST registered firm operating the Website.
• Cookies: Small files placed on your device to store browsing preferences and enhance user experience.
• Country: India.
• Device: Any electronic device capable of accessing the Service.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: The e-commerce platform and related services offered through the Website under the Sonaura (The brand).
• Service Provider: Any third party engaged to facilitate or support the Service.
• Third-Party Social Media Service: Any external platform through which a user may log in or interact with the Service.
• Usage Data: Data collected automatically from the use of the Service.
• Website: www.sonaura.in
• You / Your: The individual or legal entity accessing or using the Service.

  1. COLLECTION AND TYPES OF DATA COLLECTED

2.1 Personal Data
We may collect the following information:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment gateways; we do not store full card details)
• Account credentials (encrypted)
• Any information voluntarily provided by you

2.2 Usage Data
Collected automatically and may include:
• IP address
• Browser type and version
• Pages visited and time spent
• Device identifiers
• Operating system details
• Diagnostic and analytics data

2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to operate and improve the Service. You may control cookies through your browser settings; however, disabling cookies may affect certain features.

  1. USE OF YOUR PERSONAL DATA 

We may use Personal Data to:
• Provide and maintain the Service
• Manage user accounts
• Perform contractual obligations (orders, payments, deliveries)
• Communicate service-related updates
• Send promotional communications (unless opted out)
• Respond to user inquiries and support requests
• Conduct analytics and improve our offerings
• Facilitate business transfers or restructuring where applicable

  1. SHARING OF YOUR PERSONAL DATA

We may share your data:
• With Service Providers under confidentiality obligations
• During business transfers or restructuring
• With business partners for relevant offerings
• With other users where information is publicly shared
• With your consent
• To comply with legal obligations or law enforcement requests

  1. RETENTION OF DATA

Personal Data is retained only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. Usage Data may be retained for internal analysis and security purposes.

  1. TRANSFER OF DATA 

Your data may be processed in locations where data protection laws may differ. By using the Service and providing information, you consent to such transfers. Reasonable safeguards are implemented to protect your data.

  1. DISCLOSURE FOR LEGAL REQUIREMENTS

We may disclose Personal Data where required to:
• Comply with legal obligations
• Protect rights or property
• Prevent wrongdoing
• Protect public or user safety
• Defend against legal claims

  1. SECURITY OF DATA

We use commercially reasonable measures to safeguard your Personal Data. However, no system is completely secure, and absolute security cannot be guaranteed. You acknowledge that data is provided at your own risk.

  1. CHILDREN’S PRIVACY 

The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors and will delete such data if identified.

  1. THIRD-PARTY LINKS 

Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

  1. LIMITATION OF LIABILITY

To the maximum extent permitted by law, NATRAJ RETAIL shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the collection, use, disclosure, or protection of Personal Data, including unauthorised access, cyber-attacks, system failures, or third-party actions beyond our reasonable control.

  1. COMPLIANCE WITH DATA PROTECTION LAWS 

We process Personal Data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and, where applicable, the Digital Personal Data Protection Act, 2023. NATRAJ RETAIL acts as a data fiduciary and processes data for lawful purposes only.

  1. FORCE MAJEURE

We shall not be liable for any failure or delay caused by events beyond reasonable control, including cyber incidents, natural disasters, governmental actions, or system outages.

  1. GOVERNING LAW AND JURISDICTION 

This Privacy Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts in Shrirampur, Maharashtra, India.

  1. CHANGES TO THIS POLICY 

We may update this Policy from time to time. Changes will be posted on this page, and continued use of the Service constitutes acceptance of the revised Policy.

  1. YOUR RIGHTS 

Subject to applicable laws, you may:
• Request access to your Personal Data
• Request correction of inaccurate data
• Withdraw consent where applicable

Requests may be made using the contact details below.

  1. GRIEVANCE OFFICER & CONTACT 

For any privacy-related concerns or requests:
Email: grievance@sonaura.in

We will endeavour to resolve all grievances in a timely manner in accordance with applicable law.